Playbook Application Assessment – Empathy

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Question 1 of 10

1. Question
1. A classmate looks exhausted and isn’t contributing much to a group project. Which response is most empathetic?
- A. Criticize them in front of the group for being lazy
- B. Ask if everything is okay and offer help if they’re overwhelmed
- C. Complain to the professor that they’re not pulling their weight
- D. Keep giving them more tasks until they speak up
Question 2 of 10

2. Question
2. Your coworker snaps at you during a busy day at your part-time job. What’s an empathetic first step?
- A. Snap back immediately to assert dominance
- B. Demand an apology in front of everyone
- C. Pause, acknowledge they might be stressed, and calmly ask if something is bothering them
- D. Ignore it completely and move on
Question 3 of 10

3. Question
3. You’re mentoring someone who seems reluctant to share their struggles. How do you approach this?
- A. Insist they tell you everything or you can’t help them
- B. Use reflective listening—summarize their limited input and reassure them you’re there whenever they’re ready to share more
- C. Treat them as if they have no problems
- D. Focus solely on your experiences without asking questions
Question 4 of 10

4. Question
4. A teammate complains they feel excluded from decision-making. Which empathetic action could help?
- A. Point out that they’re overreacting
- B. Tell them to get used to it because leadership is hierarchical
- C. Ask for their perspective on how to improve communication and implement their suggestions where possible
- D. Pretend you didn’t hear the complaint
Question 5 of 10

5. Question
5. You see a friend crying about a bad exam grade. Which step aligns with empathetic listening?
- A. Laugh it off, saying “It’s just an exam”
- B. Immediately say, “I once failed too, it’s not a big deal”
- C. Sit with them, acknowledge their disappointment, and ask if they want to talk about it
- D. Advise them to drop the course instantly
Question 6 of 10

6. Question
6. A student in your volunteer group is struggling to learn a new skill. How do you apply “Feel-Think-Do”?
- A. Assume they’re lazy and assign tasks to others
- B. Feel their frustration, think about how they may lack confidence, then offer tailored guidance or extra practice sessions
- C. Blame them publicly for slowing down the group
- D. Tell them to quit if they can’t keep up
Question 7 of 10

7. Question
7. You want to resolve a conflict between two team members. Which method shows empathy?
- A. Let them argue until one of them gives in
- B. Take sides immediately with the one you know better
- C. Listen to both perspectives separately, acknowledge each person’s feelings, and facilitate a respectful conversation to find common ground
- D. Threaten them with removal from the project if they don’t stop
Question 8 of 10

8. Question
8. A family member is upset but won’t explain why. What’s your empathic approach?
- A. Demand they reveal the problem
- B. Make assumptions about their mood
- C. Give them space, gently let them know you’re there to listen whenever they’re ready
- D. Tell them you’re too busy to deal with personal issues
Question 9 of 10

9. Question
9. During a stressful group presentation, one member suddenly freezes up. How can you respond empathetically?
- A. Roll your eyes and tell them to hurry up
- B. Step in calmly, cover part of their section if needed, and reassure them it’s okay to pause and regroup
- C. Scold them in front of the audience
- D. Ignore them and present your own part
Question 10 of 10

10. Question
10. You notice your teammate has trouble with time management and often stays late alone. Which supportive action reflects empathy?
- A. Mock them for their poor scheduling
- B. Offer a time management tip you found helpful or suggest working together to plan tasks
- C. Complain that they’re making everyone else look bad by staying late
- D. Ignore it because it’s not your problem

Playbook Application Assessment – Empathy

Playbook Application Assessment – Empathy

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